Creating Screenshots and Identifying your System Information
To allow us to diagnose any issues as quickly as possible, it's important that our support specialists have all the relevant information about your circumstance.
Your System Information
The system information of the device you are currently using is noted below. Simply click the "Copy System Information" button underneath to copy the information. Then, paste this information into your email to help our Support Team diagnose your problem.
Copy System Information
How to Create a Screenshot
Please select the operating system of the device you are using:
Windows MacOS iPhone/iPad
Android ChromeOS Linux
Windows
Microsoft Windows is the most common Operating System (OS) for non-Apple computers and Laptops. The current most common versions of Microsoft Windows are Windows 10 (released 2015) and Windows 11 (released 2021).
Creating a Screenshot
The easiest way to create a screenshot on your Windows device is to use the native application: Snipping Tool.
1. Open the Snipping Tool by simultaneously press the following button combination
⊞ Windows + ⇧ Shift + S
2. Select the area that you would like to screenshot
3. Save the screenshot using the Save option found in the Snipping Tool menu.
Where to find the created screenshot
The screenshot will be found in the location where you saved it in the previous step.